FAQ's: Some of Our Most Asked Questions

How to operate your door if the power goes out or the motor doesn't work.

To Disengage the Opener:

  1. It is recommended to do so with the door in the closed position.
  2. Pull the manual release cord towards the door, until you hear a click.
  3. Move the door manually.

CAUTION: When the opener is manually disengaged, the door is no longer locked. To lock the door manually, re-engage the opener after the door is closed.

To Re-Engage the Opener:

  1. Check the door has not been locked by a locking device.
  2. Pull the manual release cord away from the door, until you hear a click.
  3. The door will now operate from the opener.

CAUTION: Do not use the string handle as a mechanism to open the door. Failure to comply may cause serious injury.

How to code a new or replacement Dominator Remote to your opener.

Storing the Remote Control Code:

A Dominator opener can only be operated from remote controllers that have been programmed into its memory.

Up to 64 remotes can be stored in the memory.

  • Remove the back control cover to access the buttons.
  • Press the MODE button repetitively until the REMOTE INDICATOR is lit.
  • Press and HOLD the CLOSE button to set Open / Stop / Close function. The Main light will start to flash.
  • While HOLDING the CLOSE button, your preferred button on the remote control until the main light starts to flash rapidly, then release the remote button ONLY.
  • Press the same remote button again until the main light stops flashing rapidly and stays on. Then release BOTH buttons.
  • Press the MODE button to exit. The remote button is now coded, press to test.
  • Repeat the process for more Remotes/Buttons or refit the control cover to finish.

How to change the battery in your Dominator PTX-6 Remote control.

Battery Replacement:

Battery Type: 1x CR2032 3V Lithium Coin Battery

  • To check the condition of the current battery, press and hold a remote button. Check Light Status table to determine if battery needs replacing.
  • Undo the philips screw from the back of the remote and remove the front metal section.
  • Use finger nails to separate the remote casing to expose circuit board.
  • Use a non-metallic object to push the battery down through the side opening to remove the battery.
  • Replace with a quality CR2032 battery with the ‘+’ (positive) side up.
  • Align the remote casing and push to clip back together.
  • Hold the front metal section in place, then insert and tighten the philips screw.

WARNING! The battery is hazardous and must be kept out of reach of children. The battery can cause severe or fatal injuries within 2 hours or less if swallowed or placed inside any part of the body. If you suspect the battery has been swallowed or placed inside any part of the body, SEEK IMMEDIATE medical attention.

Why should I buy from Dominator?

We’re New Zealand’s most recognised garage door brand. Independent surveys continue to show that we are the most recognised garage door brand in the country*. Our commitment to on-going design and functionality improvements, along with our manufacturing support and global reach demonstrates we’re a brand you can trust.

If you’re still not ready to ask for our advice, you can find out more about us here.

*Source: Independent TNS omnibus surveys carried out in 2005 & 2011.

What type of care and maintenance is required for my Dominator door?

Click here to view our door maintenance instructions.

An important precautionary measure

Deactivate your electric garage door opener every three (3) months by unplugging it.  Operate the door manually in order to determine how easy it is to open.  Remember that an electric garage door opener is only meant to work as a substitute for human strength.  You must therefore avoid placing any unnecessary strain on it.  If the door is hard to open when operated manually, get in touch with a Dominator Dealer.  This sort of problem may result from a decompressed spring, a warped track, or a loose cable.  If so equipped, it is a good idea to check the photoelectric protection system as well to make sure it is working properly.

How do I arrange a measure and quote for my house?

It’s simple, just use our Dealer Locator and contact your local Dominator dealer directly.

Should I use a professional installer?

At Dominator, we firmly believe that the installation of a garage door is not a do-it-yourself job. A garage door is the largest moving object in your home and because of the large number of small parts, its installation is highly technical. Connecting the springs can be particularly dangerous and proper installation is critical to the performance of your door. One of the other services a professional installer can provide is the disposal of your old door, if you are replacing it. Professional installers can typically install a door in a few hours and are careful to make sure safety requirements are met. Installations by most homeowners typically span several days and cause much frustration. In addition, incorrect installation can void certain warranties, so we recommend a professional handles the job for you.

I want to replace my garage door, but don't know how to dispose of my old one. Will my Dominator dealer take care of that?

Most dealers will haul your old door away after the new door is installed for a small additional fee. Discuss this with the dealer when you get your estimate for your new door.

Are all door sizes available?

Yes. Dominator makes residential doors in widths beginning at 2000mm up to 6600mm. We can make any width in between, in five millimetre increments. (Please note – not all models are available in all sizes).

Do I need a lock on my garage door?

If an electric garage door opener has been installed on your door, it may not be necessary to have a lock. Newer electric openers function as the lock, making it unlikely that an intruder would be able to lift your door from the outside. If you have an older opener, check to see if your door can be lifted from the outside. We do not recommend that you install a lock with an opener, because someone may accidentally try to automatically open the door when it is physically locked, causing possible damage. You should consider a lock if you do not intend to have an automatic opener.

Should I Insulate my Garage Door?

The large amount of publicity around the ENERGYWISE™ funding to install insulation and/or heating in homes and continuing weather extremes has made insulation a front-of-mind topic for many homeowners.


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Quick How-to Videos for Older Products

Code in your new remote (PTX-5)

What to do in a Power Cut